Working With Others
Communication Skills
HOW GOOD AM I AT GIVING FEEDBACK?
For each of the following pairs, identify the statement that most closely matches what you normally do when you give feedback to someone else.
1.
a. Describe the behavior
b. Evaluate the behavior
2.
a. Focus on the feelings that the behavior evokes
b. Tell the person what they should be doing differently
3.
a. Give specific instances of the behavior
b. Generalize
4.
a. Deal only with behavior that the person can control
b. Sometimes focus on something the person can do nothing about
5.
a. Tell the person as soon as possible after the behavior
b. Sometimes wait too long
6.
a. Focus on the effect the behavior has on me
b. Try to figure out why the individual did what he or she did
7.
a. Balance negative feedback with positive feedback
b. Sometimes focus only on the negative
8.
a. Do some soul searching to make sure that the reason I am giving the feedback is to help the other person or to strengthen our relationship
b. Sometimes give feedback to punish, win, or dominate the other person
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Legal Statement
Source: DEVELOPING MANAGERIAL SKILLS IN ORGANIZATIONAL BEHAVIOR by Mainiero/Tromley, © 1994. Adapted by pernussion of Prentice-Hall, Inc., Upper Saddle River, NJ.
