Working With Others
Communication Skills
HOW GOOD ARE MY LISTENING SKILLS?
Respond to each of the 15 statements using the following scale:

1 = Strongly agree
2 = Agree
3 = Neither agree or disagree
4 = Disagree
5 = Strongly disagree

  1. I frequently attempt to listen to several conversations at the same time.
    1 2 3 4 5

  2. I like people to give me only the facts and then let me make my own interpretation.
    1 2 3 4 5

  3. I sometimes pretend to pay attention to people.
    1 2 3 4 5

  4. I consider myself a good judge of nonverbal communications.
    1 2 3 4 5

  5. I usually know what another person is going to say before he or she says it.
    1 2 3 4 5

  6. I usually end conversations that don't interest me by diverting my attention from the speaker.
    1 2 3 4 5

  7. I frequently nod, frown, or provide other nonverbal cues to let the speaker know how I feel about what he or she is saying.
    1 2 3 4 5

  8. I usually respond immediately when someone has finished talking
    1 2 3 4 5

  9. I evaluate what is being said while it is being said
    1 2 3 4 5

  10. I usually formulate a response while the other person is still talking.
    1 2 3 4 5

  11. The speaker's "delivery" style frequently keeps me from listening to content.
    1 2 3 4 5

  12. I usually ask people to clarify what they have said rather than guess at the meaning.
    1 2 3 4 5

  13. I make a concerted effort to understand other people's points of view.
    1 2 3 4 5

  14. I frequently hear what I expect to hear rather than what is said.
    1 2 3 4 5

  15. Most people feel that I have understood their point of view when we disagree.
    1 2 3 4 5


©2002 Prentice-Hall, Inc.
A division of Pearson Education
Upper Saddle River, New Jersey 07458
Legal Statement
Source: Reprinted from Supervisory Management, January 1989. 0 1989 American Management Association, New York. http://www.amanet.org. All rights reserved.